Warranty – Terms And Conditions

10 Year Workmanship Warranty

Terms and Conditions

Standard epoxy curing times

Foot traffic: 24 – 48 hours after completion.

Light furniture/equipment: 3 days after completion.

Vehicle traffic: 7 days after completion.

After installation, all foot traffic must be kept off the floor for at least 24 hours to allow it to reach sufficient initial hardness. The floor will continue to harden for up to seven days, so the longer you can keep traffic and loads off, the better.
During the first seven days, do not allow any water, liquids or chemicals on the floor while it develops full resistance.
In order to protect the floor finish, install floor protectors or felt underneath the legs of heavy furniture, chairs and appliances to avoid scuffing and scratching.
Protect floor against heat sources and burns from heat, flames, sparks, cigarettes, matches or any other extremely hot surfaces.
Epoxy floors have great stain resistance. They are not affected by most household chemicals, however any spills should be cleaned up immediately and not be allowed to dry out on the floor. The longer the spill is left on the floor, the higher the risk of a stain occuring.
Do not use any other cleaning products apart from pH neutral cleaning detergents.
Wet/Dry microfibre flat dust mops are the most effective way to clean smooth epoxy floors.

General Ongoing Maintenance

Smooth Floors

Basic Good and Bad Practices

There are some basic good practices that can be followed to help prolong the life and aesthetics of a smooth floor.

Good practices include:

Sweep and mop floors on a regular basis. Regular cleaning will provide continued inspection to help detect and repair damage as soon as possible.
Prepare a clean-up procedure to ensure exposure to spills is kept to a minimum. Smooth floors should be kept as dry as possible for the maintenance of the floor and safety of its users.
When moving equipment or furniture be sure to lift and not drag these items to prevent scratching. Smooth floors are susceptible to scuffing so be careful with the traffic allowed on these surfaces.

Bad practices to avoid:

Don’t use vacuum cleaners without brush attachment as they may scuff the surface.
Don’t use steam cleaners or boiling water as this may soften the floor. It is generally not necessary to clean with water above 60oC.
Don’t wear footwear with metal tips or nails underneath.
If the floor is to handle vehicle traffic, avoid aggressively spinning the wheels, burnouts etc.

Anti Slip/ Textured Floors

Basic Good and Bad Practices

There are some basic good practices that can be followed to help prolong the life and aesthetics of an anti-slip/textured floor.

Good practices include:

Sweep or flush/hose floors on a regular basis. More aggressive anti-slip surfaces (P4-P5) won’t be able to be mopped. Anti-slip floors, in particular, rely on regular cleaning to remove foreign material that can accumulate and reduce effectiveness.
Prepare a clean-up procedure to ensure exposure to spills is kept to a minimum. If the floor is exposed to aggressive industrial chemicals, an environmentally-friendly absorbent should be used to absorb the spill, followed by a chemical clean.
When moving equipment or furniture, be sure to lift and not drag these items to prevent scratching.

Bad practices to avoid:

Don’t use steam cleaners or boiling water as this may soften the epoxy floor. It is generally not necessary to clean with water above 60oC.
Don’t wear footwear with metal tips or nails underneath.
If the floor is to handle vehicle traffic, avoid aggressively spinning the wheels, burnouts etc.

What Is Not Covered By This Warranty

Flooring that is not installed or prepared by Epoxy Flooring Adelaide.
Improperly prepared floor surface where Epoxy Flooring Adelaide were not the party conducting the floor preparation.
Damage caused by subfloors and/or vapour barriers not installed by Epoxy Flooring Adelaide.
Delamination, blistering or peeling arising due to moisture issues or retention including hydrostatic or moisture vapour pressure.
Any damages to the coating by physical abuse, concrete failure, poor or weak concrete substrate, failure of the structure or substrate, vandalism, modifications to the substrate the coating is being applied, mechanical impact damage, damage caused by vehicles or heavy equipment, exposure to heat, sparks or flames, exposure to solvents and acids, windstorms, lightning, nails, screws, plant life, animal life, abuse or damage of the product by the customer, by other persons or any act of God.
This warranty does not apply to damage caused by a hydrostatic water problem, moisture vapour permeating the concrete slab, or exposure to either battery acid or brake fluid.
This warranty does not cover changes or oxidation of the coating as a result of normal weathering or atmosphere conditions.
This warranty does not apply to delamination caused by improper substrate conditions, or an internal failure of the substrate. Poor condition of the concrete, concrete failure or concrete strength.
This warranty does not apply to damage caused by cracks in the substrate prior to or occurring after the installation of the floor coating system that appear from ground shift and
expansion/contraction of the substrate, cracking due to substrate movement is not under warranty regardless of whether the same was repaired during original installation or not. There is no warranty for cracks or crack repair. Areas repaired under this warranty may vary in colour and texture from areas originally installed, which are not repaired. This limited warranty shall not apply in the case of improper substrate construction, exposure of the products to solvents and/or higher concentrations of acids other than that moisture from within, under or adjacent to the concrete surface.
Atmospheric dust settles on uncured floor after reasonable precautions are taken to minimise the occurrence of this.
Insects, pets or other animals damaging the uncured floor surface.
Minor colour, shade or texture variations between sample or printed colour photography and the actual material.
Occasional (less than 1% of total area) dust specks, air bubbles, craters and minute amounts of extraneous materials in the surface.
Surface defects that can only be seen from a certain angle or source of light.
Minor roller lines and transitions from applying the epoxy with a paint roller.
Flooring not maintained to the correct cleaning and maintenance as mentioned in this warranty.
Damage caused by accident, abuse or misuse of the floor.
Damage caused by vacuum cleaners, caster wheels or cutting from sharp objects.
Damage caused by abuse such as moving appliances across the floor without adequate protection.
Exposure to extreme conditions or temperatures.
Flooding caused by plumbing failures or natural causes.
Loss of gloss or scratching from general wear and tear.
Fading and discolouration naturally caused by direct sunlight exposure, UV lights or heat sources.
Other trades or construction damage after installation.

In The Event Of A Claim

In the event of a claim, the defect must be reported in writing to Epoxy Flooring Adelaide within 30 days of the discovery of the defect. After this time has elapsed, no further complaints will be accepted. Our staff must be given every opportunity to inspect the claimed defect.

In the case where a claim is accepted, Epoxy Flooring Adelaide will repair or replace the flooring of similar colour, pattern and quality for either the repair of the defective area or the replacement of the floor at our option depending on the claim. If the replacement or repair fails in the same manner a second time, the flooring or substrate conditions may not be acceptable for the installation of epoxy flooring. Consequential losses and any other costs are not covered by the warranty a second time.

Note – The services provided as part of the warranty do not extend the original warranty period. The warranty is not transferable and will apply to the first buyer only.

General Cleaning and Maintenance Guide

While your flooring system is extremely durable it must be allowed to cure prior to walking or driving on it to prevent any damage.

Standard epoxy curing times

Foot traffic: 24 – 48 hours after completion.

Light furniture/equipment: 3 days after completion.

Vehicle traffic: 7 days after completion.

Sweep or vacuum

Sweeping your surface clean is an integral part of routine maintenance. Surface dirt and loose debris are unsightly and extremely abrasive. It should be removed effectively and regularly using a broom or vacuum. If you use a vacuum cleaner make sure it has a soft brush attachment. The normal hard plastic head on the vacuum could scratch your new floor over time. With outdoor areas you can simply hose it down or use a blower vac.

Cleaning

Cleaning your surface is important to maintain its visual appeal and remove surface contaminants that can be very abrasive. Cleaning can be completed by using a microfibre mop, floor mop or hose and brush/broom. A pH neutral cleaner should be utilised in combination with water and the above agitation methods. Ensure you follow all listed directions on your chosen cleaning product. For textured surfaces, a stiff broom may be used. Do not use abrasive or corrosive cleaners as they can cause discolouration or damage to your surface. On high- gloss surfaces, try to avoid using hard-bristled brooms and brushes as these may scratch the surface of the coating.

Stains and Spills

While your epoxy surface is resistant to staining and discolouration, all spills and other chemical contaminants should be cleaned from the surface as soon as reasonably possible. This will reduce the possibility of staining as prolonged or extended exposure to some chemicals may result in staining of your surface, especially those that are acidic or corrosive. Staining is only aesthetic and does not affect the mechanical properties of the surface.

High Gloss surfaces such as Metallic Marble, Plain Epoxy or Flake finishes are especially susceptible to scuffing and scratching due to their gloss appearance and the abrasiveness of floor grit and dirt. It is recommended that clean regularly in order to maintain the floor in its original high-end and high-gloss appearance. It is not recommended to move heavy furniture without mechanical assistance and felt furniture feet should be used on all furniture where it intends to be moveable, such as tables, chairs and stools. Follow these simple cleaning methods to ensure your epoxy floor stays looking new for many years to come.

High Gloss Surfaces

Your new epoxy floor is hard-wearing, easy to clean and typically does not require any ongoing maintenance. However, In order to keep your surface looking new you should follow a regular cleaning regime. This will reduce ongoing wear and tear.